We're here for you!

Do you have a query, had problems booking tickets or the game itself, have feedback for us, need advice or have a completely different concern? Take a look at the most frequently asked questions here or feel free to contact us by email. Our support will be there for you as quickly as possible (response time max. 1-2 working days).

Frequently asked questions

Your most frequently asked questions:

Wie kann ich euch bei Fragen oder Problemen erreichen?

Solltest du Fragen oder Probleme vor, während oder nach deinem Spielerlebnis haben, kannst du uns ganz einfach anrufen (+49 172 6077173) oder uns eine Mail schreiben (service@escape-this.com). Wir werden dir dann schnellst möglich zur Hilfe eilen. (Antwortzeit per Mail max. 1-2 Werktage)

Does the game only take place online?

The gaming experience takes place entirely online. However, the outdoor aspect is not neglected in our digital outdoor escape room: Our app guides you and your team from the starting point in your city to the various clue points. So we don't have to lie lazily on the couch. ;)

After purchasing a ticket, you can start the game whenever you want. You are not tied to fixed times, but 100% flexible. You not only control the controls using your cell phone, but also experience exciting puzzles and adventures.

Let your curiosity take over and go through your adventure today.

Which payment methods are accepted?

We accept all common payment methods. We want to make your gaming experience as simple and straightforward as possible.

*Common payment methods include: PayPal, bank transfer, credit card, Apple Pay and Google Pay.

How long does the escape room last?

Of course, this always depends entirely on your playing style. In principle, however, one can say that a game playthrough lasts on average around 1.5 - 2 hours, with the actual running time being a maximum of 50 minutes.

What do I need for an escape game?

You and your team need at least one smartphone on which the latest version of the "Escape This!" app can be downloaded. To start playing in the app, you have to purchase a ticket online. With the ticket you will then receive a game code with which you can start your adventure in the app. To use the app, an internet connection and permission to access your movement data and location are required.

Grab your cell phone and your loved ones and let the adventure begin!

What is an escape room anyway?

An escape room in the classic sense is a captivating leisure activity in which groups are locked in a themed room. By solving puzzles and tasks together, participants try to escape the room or reach a predefined goal.

However, we are revolutionizing the classic escape room into a digital outdoor escape room. Find out more about our diverse escape room offers for every age group and difficulty level. Immerse yourself in exciting adventures that are not only fun, but also encourage collaboration and strengthen your problem-solving skills.

Discover our unique virtual escape room experiences now!

What is the difference to a “normal” escape room?

Our escape room differs from a conventional escape room in several ways: Firstly, you are not physically locked in a room and have to escape from it, but play outside in the open air on your mobile phone.

Here you and your team have to solve puzzles on exciting routes, play against the clock or put your heads together. You also have the option of choosing between different game modes.

Story World: Be fascinated by breathtaking stories and exciting puzzles against time that may even seem familiar to you.

Escape World: Prepare yourself for a race in which time will not guarantee you an escape. Captivating tasks and difficult puzzles await you and your team.

How much does your escape room cost?

It was important to us that everyone could take part in the escape room adventures.

Therefore, you can start your adventure for less than €5 per person. It is a fixed price of €38.80 for a group of up to 8 smartphones, so the price per person always depends on the size of your group.

Single players receive a discount of 10€ per ticket.

Is the escape room also suitable for families with children?

Of course, families with their little detectives are also suitable for our escape room. Feel free to play our Story World, which immerses you and your family in a fabulous and imaginative world.

Since our escape room takes place exclusively outdoors and digitally, strollers, handcarts or similar are of course desired! The paths that you and your family will take are not only child-friendly, but also well located.

You can find more information specifically for families under the “Family Fun” tab.

How many people can play together in a group?

With one ticket, up to 8 people can play in a team using their own smartphone. Of course, more people who are taking part without a smartphone are welcome to join in the puzzles with you.

If you would like to take part with a larger group, you can buy several tickets and play against each other. Alternatively, you are welcome to contact us to receive an individual offer for more than 8 people.

Companies, clubs or other groups are welcome to play in much larger groups and even design their own escape game! Please contact us directly.

What happens with my data?

Don't worry, your data that is generated when you use the app is safe with us! It is only stored for a short time to locate your movement during the game, to enable the functionality or is stored for analysis purposes and is not passed on to third parties. You can request that we delete your data at any time: Simply write us a message using our contact form or by email.

Wie erhalte ich eine Rechnung?

Du benötigst eine Rechnung? Schreibe uns einfach eine Nachricht mit deiner Bestellnummer und deiner Rechnungsanschrift an service@escape-this.com. Wir senden dir deine Rechnung im Anschluss per E-Mail zu.

Or write to us directly here